Refund policy

At Build Dream Gift, we want every customer to have a smooth, trusted, and worry-free shopping experience. If there is an issue with your order, our support team is here to help.

Refunds and Replacements

We accept refund or replacement requests only if the item is damaged, defective, incorrect, significantly different from the product description, or lost during shipping.

To request a refund or replacement, please contact us within 7 days of delivery at builddreamgift@gmail.com. Please include your order number and clear photos or video proof of the issue so our team can review your request quickly.

Eligible Cases

A refund or replacement may be approved in the following cases:

  • The item arrived damaged or defective
  • The wrong item was delivered
  • The order was not delivered
  • The product is significantly different from the description

Non-Refundable Cases

We do not accept returns, refunds, or replacements for the following reasons:

  • Change of mind after purchase
  • Wrong size, color, style, or variant selected by the customer
  • Incorrect or incomplete shipping address provided by the customer
  • Items damaged after delivery due to use, mishandling, or improper care
  • Sale, discounted, or promotional items unless they arrive defective or damaged

Return Approval

Customers must contact us before returning any item. Please do not send any product back without approval from our support team. Returns sent without prior approval may not be accepted.

If a return is required, our team will provide the next steps after reviewing your request.

Refund Processing

If your refund is approved, it will be processed to your original payment method. Please note that refund processing times may vary depending on your bank, card issuer, or payment provider.

Lost or Undelivered Orders

If your order has not been delivered within the expected delivery timeframe, please contact us at builddreamgift@gmail.com with your order number. We will review the tracking details and help you with the next steps.

Contact Us

If you have any questions about returns, refunds, or replacements, please contact us:

Build Dream Gift
Website: https://builddreamgift.com/
Email: builddreamgift@gmail.com